Delete Your Heatup Account
This is the official account and data deletion page for Heatup, the dating app developed and operated by AlphaGrid Labs. Use this page to request permanent deletion of your Heatup account and the personal data associated with it.
1 Delete from inside the Heatup app
Fastest method — deletion is processed immediately.
In-app deletion
InstantIf you still have the Heatup app installed:
- Open the Heatup app and sign in to your account.
- Tap your profile icon in the bottom navigation bar.
- Open Settings, then scroll to Account.
- Tap Delete Account and confirm your choice.
- You'll receive a confirmation email at your registered address.
2 Request deletion by email
Use this form if you've uninstalled Heatup or cannot access your account.
When you press the button below, your email app will open with your request already written out and addressed to joyitdcompany@gmail.com. Just review it and hit Send.
Processing time: Email deletion requests are verified and processed within 7 business days of receipt. You will receive a confirmation email from AlphaGrid Labs once your data has been erased. In-app deletions are processed instantly.
3 What happens to your data
Exactly what is erased and what we are legally required to retain.
✅ Permanently deleted
Erased from our production systems within 7 business days of your request.
| Data category | Status |
|---|---|
| Profile information (name, age, gender, bio) | Deleted |
| Photos and uploaded media | Deleted |
| Matches and chat history | Deleted |
| Location data and distance preferences | Deleted |
| Device identifiers and usage analytics | Deleted |
| Email address and phone number | Deleted |
⚠️ Retained for a limited period
Kept only where required by law or for fraud prevention — never for marketing.
| Data category | Retention period |
|---|---|
| Transaction & billing records | As required by tax law |
| Records of banned or fraudulent accounts | Up to 24 months |
| Anonymised, aggregated analytics | Indefinite (no personal identifiers) |
4 Need help?
Our support team responds to deletion requests within 48 hours.
Contact AlphaGrid Labs
If you have trouble deleting your Heatup account, or if you are a parent or guardian requesting deletion on behalf of a minor, email us directly.
joyitdcompany@gmail.comPlease include the email address registered with your Heatup account so we can verify your identity.