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Contact Us — Heatup
Support

Contact Us

Need help with Heatup? Whether it's a technical issue, a safety concern, or general feedback, the AlphaGrid Labs team is here to help. We usually reply within 48 hours.

1 Ways to reach us

Pick whichever suits your request best.

✉️

General Support

Account issues, bugs, billing questions, and feedback.

joyitdcompany@gmail.com
Replies within 48 hours
🛡️

Safety & Reporting

Report harassment, fake profiles, scams, or underage users.

joyitdcompany@gmail.com
Urgent reports prioritised
🔒

Privacy & Data

Data access, correction, or deletion requests under GDPR / CCPA.

joyitdcompany@gmail.com
Processed within 30 days
🗑️

Delete My Account

Permanently remove your Heatup account and personal data.

Go to deletion page →
No login required

2 Send us a message

Your email app will open with the message pre-filled.

📧

Press the button below and your email app will open with your message already written and addressed to joyitdcompany@gmail.com. Just review and hit Send.

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✉️ Open Email App
⏱️

Response time: General enquiries are answered within 48 hours. Safety reports are reviewed 24/7 and prioritised. Privacy requests are handled within the legally required 30-day window.

3 Quick answers

You might not need to email us at all.

How do I delete my Heatup account?
You can delete your account directly inside the app under Settings → Account → Delete Account. If you've uninstalled the app, use our account deletion page instead. Deletion is permanent and cannot be undone.
Someone is harassing me. What should I do?
First, block and report the user directly from their profile or chat using the flag icon. Then email us at joyitdcompany@gmail.com with screenshots so we can investigate. If you are in immediate danger, contact your local emergency services first.
I was charged but didn't get premium features.
Subscriptions are handled by the Apple App Store or Google Play Store. Try restoring purchases in your device's app store settings first. If the issue persists, email us with your order receipt number and we'll sort it out.
How do I request a refund?
Refunds are issued by the store you purchased through, not by Heatup directly. For Apple, use reportaproblem.apple.com. For Google, use the Play Store's Request a refund option in your purchase history.
How do I get verified or recover a locked account?
Email us from the same address registered with your Heatup account and describe the issue. We may ask you to confirm a few details to verify ownership before restoring access.
Can I get a copy of my data?
Yes. Under GDPR and CCPA you may request a copy of the personal data we hold about you. Email joyitdcompany@gmail.com with the subject "Data Access Request" and we'll respond within 30 days.