Download the Heatup app from the Google Play Store. Open the app, tap "Sign Up," and follow the on-screen instructions. You'll need to provide a valid email address, create a password, and complete your profile with photos and a bio. The process takes less than 2 minutes.

For security reasons, your password cannot be changed after your account is created. If you made a genuine typo during registration, please contact our support team at joyitdcompany@gmail.com. We may ask you to verify your identity before assisting you.

Verification helps keep Heatup safe by reducing fake accounts, bots, and spam. It also helps ensure that users are genuine and improves overall account security. Your contact information is never shared with other users.

Heatup recommends profiles based on factors such as your location, age preferences, distance settings, interests, and how you interact with the app. Keeping your profile updated and staying active helps improve your recommendations over time.

Unfortunately, no. Once you swipe left, the action cannot be undone. Please swipe carefully.

No. Photo sharing is a Heatup Premium feature. Premium members can send and receive photos in chats. Free users can receive photos but cannot send them.

If a match disappears, it usually means the other user has either unmatched you, deleted their account, or their account has been removed for violating our policies.

Heatup Premium includes:

• ✅ Discovery Boost – Get seen by more people
• ✅ Verified Profile Badge – Show you're authentic
• ✅ Photo Sharing – Send and receive photos in chats
• ✅ Priority Placement – Appear higher in Discovery
• ✅ Premium Badge – Stand out from the crowd

All subscriptions are managed through your Google Play Store account, not through Heatup.

To cancel on Android:
Google Play Store → Profile → Payments & subscriptions → Subscriptions → Heatup → Cancel subscription

To avoid being charged for the next billing cycle, cancel your subscription at least 24 hours before the renewal date.

All payments are processed by the Google Play Store. Refund eligibility is determined by Google's refund policy. For refund requests, please contact Google Play Support. Heatup generally does not provide refunds for partially used or unused subscription periods.

Open the user's profile, scroll down, and tap "Report." Your report is sent directly to our moderation team for review. If necessary, you can also block the user, preventing them from contacting you or viewing your profile.

We take violations seriously. Depending on the severity of the offense, users may receive a warning, a temporary suspension, or a permanent ban. Serious violations such as harassment, hate speech, nudity, scams, or impersonation may result in an immediate permanent ban without a refund. Read our full Community Guidelines for details.

Yes. We use industry-standard security measures, including encryption, secure servers, and strict access controls to protect your information. We never sell your personal data to third parties. For more information, please read our Privacy Policy.

If you've forgotten your password, you cannot reset or recover it. Please contact our support team at joyitdcompany@gmail.com for assistance. We may ask you to verify your identity before helping you regain access to your account.

Try the following:

1. Close and reopen the app.
2. Restart your device.
3. Update Heatup from the Google Play Store.
4. Clear the app cache from your device settings.

If the issue continues, contact us at joyitdcompany@gmail.com and include your device model, Android version, and Heatup app version.

You may have already viewed most active users within your current preferences. Try increasing your distance range or expanding your age preferences. Also, make sure you have a stable internet connection and that location services are enabled.

You can permanently delete your account from the Delete Account page within the app or on our website.

Please note: Account deletion is permanent and cannot be undone. Your profile, photos, matches, messages, and other account data will be permanently removed.

No. Heatup does not currently support pausing or hiding your account. If you no longer wish to use the app, you can permanently delete your account at any time.