Privacy Policy

Welcome to Heatup ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a safe experience while using our dating app and website (findheatup.com).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and website ("Site"). Please read this policy carefully. If you do not agree with the terms of this policy, please do not access the App or Site.

1. Information We Collect

To help you build connections and improve our service, we collect the following types of information:

a. Information You Provide Directly

• Account Information: Name, email address, phone number, date of birth, and gender.
• Profile Information: Photos, bio, interests, preferences, and any other data you add to your profile.
• Location Data: Your approximate geolocation is used to find matches near you. You can change your location settings in your device preferences at any time.
• Payment Information: If you subscribe to premium features, payment processing is handled by third-party providers (Apple App Store or Google Play). We do not store your full credit card details.
• Communications: Messages, chat logs, and interactions with other users on the App.

b. Information Collected Automatically

• Usage Data: How you interact with the App (e.g., swipes, views, time spent, features used) to understand user behavior and improve our service.
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information for security and analytics purposes.
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze traffic. You can manage your cookie preferences in your browser settings.

2. How We Use Your Information

We use the data we collect to:

• Connect You: Facilitate matching and communication with other users.
• Personalize Experience: Improve match suggestions based on your preferences and behavior.
• Safety and Security: Monitor, investigate, and prevent prohibited or illegal activities (e.g., harassment or fake profiles) to keep the platform safe.
• Communication: Send you service-related notifications, updates, and promotional offers (you can opt-out of marketing emails at any time).
• Customer Support: Resolve issues, respond to requests, and provide technical support.
• Improvement: Analyze usage trends to enhance Heatup's features and user interface.

3. How We Share Your Information

We do not sell your personal data. However, we share information in the following circumstances:

• With Other Users: Your public profile (photos, bio, interests, and age) is visible to other users. Your exact location is not displayed publicly — only the approximate distance from other users.
• Service Providers: We use trusted third-party vendors for cloud hosting, analytics, and payment processing. They are bound by strict confidentiality agreements.
• Legal Compliance: We may disclose your information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new owners.

4. Data Retention

We retain your personal data only as long as necessary to provide the service and fulfill the purposes outlined in this policy. If you delete your account, we will delete your data within 30 days, unless we are required to retain it for legal compliance, fraud prevention, or security purposes.

5. Your Privacy Rights

Depending on your location (e.g., EU/UK under GDPR, California under CCPA, or India under DPDPA), you have specific rights regarding your data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request the deletion of your account and associated data.
• Data Portability: Request a transfer of your data to another service.
• Opt-Out: Withdraw consent for marketing communications.

To exercise these rights, please contact us at joyltdcompany@gmail.com. We will respond within the timeframes required by law.

6. Data Security

We implement robust technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Heatup is not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover we have collected data from a minor, we will take steps to delete that information promptly.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using Heatup, you consent to the transfer of your data to countries that may have different data protection laws than your own. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Third-Party Links

Our App may contain links to third-party websites (e.g., in user bios). We are not responsible for the privacy practices of those external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions, concerns, or formal data requests regarding this Privacy Policy, please contact us:

Heatup Support Team
Email: joyltdcompany@gmail.com
Website: findheatup.com